FAQs
All our earrings are crafted from Surgical-grade Stainless Steel, ensuring they are hypoallergenic, lead-free, and nickel-free. They are also beautifully coated with 18k gold using a vacuum process for a luxurious finish.
Merigold earrings feature flat screw backs and shorter, slimmer posts for easy insertion and a comfortable fit.
All Merigold jewelry is waterproof and lightweight, making it sensory-friendly and perfect for all-day wear, 24/7.
Each set of earrings includes extra backs; however, we do not sell individual earrings or backs separately currently.
To ensure a secure fit, please make sure the backs are properly aligned with the posts and screwed on tightly until they no longer turn. You should periodically check and tighten the backs as needed. If you experience any issues with the backs coming loose or have any concerns about product quality, please contact our customer service team for assistance.
To clean your jewelry, use your favorite gentle cleanser and water. Fill a bowl with warm water —keeping it away from the sink to prevent losing any pieces down the drain. Add a small amount of cleanser to the water and gently brush the earrings with a soft toothbrush.
We ship via USPS, and all orders are processed within 2-3 business days (excluding Saturday and Sunday). Please note that USPS may take up to 72 hours (not including weekends) to scan your package once it's been dropped off.
Unfortunately, we cannot make changes to orders after they have been placed. This includes modifications to addresses, discount codes, or adjustments to the items in your order.
We apologize for any inconvenience this may have caused. Please email us at hello@merigoldkids.com within 7 days of delivery, including a photo of the damage or issue, and we’ll make sure to resolve it promptly.
We currently only ship within the US, but hope to expand our offerings internationally in the future.
Yes, we accommodate bulk and wholesale orders. For more details, please reach out to us at hello@merigoldkids.com.
Contact our customer service team at hello@merigoldkids.com with your name, order number and updated shipping address ASAP. We will update your shipping information in the case that your order has not yet been released to the warehouse yet.
We love working with influencers and aligned brands. Please email us details including your social handles to hello@merigoldkids.com.
Please email our team at hello@merigoldkids.com. We respond to all inquiries within 2 business days, often sooner. If you haven’t received a reply, be sure to check your junk folder. Rest assured, we’re committed to providing prompt and attentive service!
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